Fibre broadband & phone. BT Broadband customers get at least two free licences and can. BritBox on BT TV. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. Since then there has been a series of problems including routing errors, cable work. Then it was pushed to the 20th. View Deal. My original order was cancelled for no reason. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. Welcome to this user forum for BT Retail phone and broadband customers. We ordered the BT infinity 1 package. Downdetector only reports an incident when the number of problem reports is significantly higher than the. 99 for a new landline, but it’s free if you already have one. It goes up to 25x faster than our standard fibre. You have been temporarily locked out. Never had issues before (with Plusnet or BT before that). Home phone including Digital Voice; BT. Get help to fix your dropping broadband connection. To sign in on your BT TV device, follow the steps below. Only on EE. 20-02-2023 04:51 PM. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. apps@bt. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. Check BT Broadband service status. You may need to use the. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. £9. Announcements, Guides & Community Updates; The Lounge; BT. The best way to ha. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Choose a topic. Select Activate on BT Virus Protect. You’ll get our best-ever TV box. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Last Thursday my mobile phone rang and it was a BT engineer who wan. We spent the weekend troubleshooting the problem with BT over the phone and t. I spoke to. . Or take a look at one of our videos. Open discovery+ and choose Sign In. BT however has failed too, our landline is working but our broadband is not. LouiseHere are some answers to help you. I was recently told that fibre is now available in my area. However, sometimes these. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. I have spend several hours and phone call conversations during the past few days trying to establish why my Infinity broadband activation keeps being delayed. 0 Ratings. ACTIVATION. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. Activation was supposed to be yesterday (11th Sept). Swish Wi-Fi 6 Router (New) Wi-Fi Analytics. Re: Activation Date/BT already a nightmare. I set to not renew. Thank you for any help. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. BT. Black Friday deal. Sounds very odd, e. What is more likely is that EE had their own broadband equipment in the exchange, and this need. , that beats the 1mb we currently get. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. £5. Received my router but am not to plug in until text message. Options. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. @Sue_7. . com & Community; Broadband. 86Δ a month. Watch over 70 Freeview channels as well as. Home phone including Digital Voice; BT. However, I am curious. They have no clue about my order until I called them on 15/06. Free P&P and no upfront costs. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. Pause and rewind live shows on our most advanced personal video recorder yet. It may take a few minutes for the lights to settle. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. Change the playing field, expect problems. I called bt again and was promised it would be on by. com & Community; Broadband. Pay only £1/month for the first three months of your broadband and TV package, then just £50. . If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. 3. £51. If not, select the Manage button for TV and Sport (if you see it). Still no help; Options. 1. . £39 per month. It is common for some problems to be reported throughout the day. Reset, change or get help with your login details. Enter postcode to see availability. Check BT availability. Hello I'm sorry to hear about this experience, I completely understand your frustration. I hope this is the right forum area - apologies if not. The engineer came and there was no issues raised however the activation did not occur. You'll need your. Hi, I’m hoping someone might be able to help or shed some light on my problem. Power light is orange. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Sim only deals. Sky told BT the number had been reallocated - migration denied. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. So I signed up to BT infinity, as BT have all the lines. The phone number will not show on the checker as it does not come over copper. Learn about BT Sport, available with Broadband. So, reading other posts, I am not alone with my recent activation issues. Activation date was set for 7th of October. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. Great all round service from BT and Sky. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. If you run into difficulties or have a question about BT’s products and services, join our community and. Home phone including Digital Voice; BT Mobile; Email. Keep an eye on bt. Today is 12th of September We are still without Internet. . my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. Manage your account Download the My BT app to check your bill, test your speeds and activate your internet security products. The only BT Employees are the forum moderators. TV Content including BT Sport. I moved into a property mid May, and ordered phone and broadband with Zen. I. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. 99. And, as a housewarming gift, we'll give you a month of free. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. . Problem. Ask the BT Community. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Long story short. #1. unfortunely the forum mods cannot help with FTTP. In most cases we can switch on your broadband without you needing to be home. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. . You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Received TV box, hub and told that phone line was active. YouView from BT. Came online to check my bt account to see what it was saying and. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. . Broadband activation issue. 0800 587 4787Activate Work Mode and Game Mode. Then after that, pushed to the 27th. However, my new flat doesn't have the hub for Virgin Media. BritBox is an on-demand streaming service for UK TV boxsets. With fibre all the way to your home, no copper cables. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. First, please check that the broadband cable is probably connected to your Smart Hub 2. Digital adapter problem. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. Go to solution. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. Sign in to discovery+ on a BT TV device. Hello I'm sorry to hear you have cancelled your order. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. We're proud to use the EE network for our mobile service. So, reading other posts, I am not alone with my recent activation issues. . Safe to say we’re still waiting. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. Download the My BT app >. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Hi , Thank you for posting and welcome to the Community. Again, that never happened. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. I called BT and reported the same issue and they asked me to wait until 26th May due to bank holiday weekend. My phone line activated as expected, but not the broadband. Is disgusting! Im going through the same thing right now. They have a large number of electronic components which can fail. . I'm sorry if you're having problems setting up the BT Sport on your EE service. It means we can do a better job for you and the nation, both now and in the future. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Hello I'm sorry to hear about this experience, I completely understand your frustration. Flexible and affordable sim only deals with no contract. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. Improve your internet connection, whether it’s slow or you can’t connect. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. Get ready. You should be able to. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. Plusnet Perks. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. However, it's. Thanks, Viki. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. 00 per month for months1-3 £40. I ordered BT fibre broadband to my new address on 5/7/23. . 2020 but since then my broadband is still inactive. The sales person said he will make the new order. . No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. If there are no lights, check the power cable is in firmly, and connected to the mains. 99 per month for months4-24 24 month contract. . If same thing happens to me I will just cancel straight away. skip to search. Most of our contracts are 24 months, but we do have some that are 18. Not fully true. My TV. No upfront costs. 2: Seeker. Enter your BT ID username (it's usually your email address). Login & BT ID issue Chat now. BT mini hub activation frustration. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Hello, Me and mother currently have not recieved internet for an entire month. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Provided the commissioning test passes, you will be told that your service is now active. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. in Broadband activation 20-06-2023; After activation sync speed dropped. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Check the broadband cable. . I've read complaints regarding BT broadband activation dating back to 2010, so it's. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. If your activation or start date is delayed, we'll let you know by text, email, or phone. Yes. . Broadband service has been satisfactory since my connection on 17 Aug. Seems to be a common problem, Last week McAfee reported subscription ending in 5 days so I investigated and found the issue was it needed to be updated. However, there is usually a £9. Hi I moved to a new house with planned service activation for 30. For the last 3 hours been trying to contact vodafone through phone and live chat. 4G Home Broadband - 30Mb. Select Activate on BT Virus Protect. Get our superfast unlimited fibre broadband. Let us know your problem so that we can get you back up and running. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Track my order >. You can easily connect the hub yourself. Check BT availability. You may have created a BT ID if you placed your order. Technician: No extra cost – If QuickStart’s unavailable. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. He gives me a rout. Signed up 2 weeks ago and activation was today. New 24-month BT Broadband contract required. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. 4G Home Broadband - 30Mb. As a new BT customer, I tried to "Activate" BT Cloud on my account a couple of days ago. This will help to keep you safe while browsing online. BT customer service phone numbers (broadband, mobile or phone line) problems. . I work with the guys who manage the activation journey, so should be able to find what's going on. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. com and include your BT ID and BT account number in the email. Choose a category. Chat is available between 7am and 10:45pm, 7 days a week. I am going through the usual problems with Openreach and activating my broadband. . Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. On 17/06 BT support team told me that there is a glitch in the orde. . BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Was told the service will be activated on 5th August 2021 by an Engineer. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. My Profile. Come Tuesday morning, my phone line was working and had been swapped but the smart. Registered: 21-04-2017. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. . Blue Light. Buy this deal See all BT deals. The service starts on the day we activate your BT Total Broadband service. This is a small network termination point. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. Your options. This activation date was then missed with BT customer services say there had been a. I've just got of the phone to customer support having been told that there was a 'problem. Re: Activate Discovery plus. Since then there has been a series of problems including routing errors, cable work. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. There are apparently issues for sky subscribers also. Still not activated. You might see an "Activate discovery+" at that point. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). I set the router up early in the morning and it was blue straight away and working. Missed engineer appointments - multiple times. Home phone including Digital Voice; BT Mobile; Email. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. this Black Friday. 2. Good evening all . Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. So if I ordered it that day, the soonest I could get connected was on 12th Sept. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. 2. . 2. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. 5 days x £5 = £25. 95 setup cost depending on the package. YouView from BT; BT Sport on TV, Online player or App;. 8 up, which is consistent with past results. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. This was closely followed by Stockon-on-Tees, with a download speed of 166. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. I don’t have internet still. This activation date was then missed with BT customer services say there had been a. Connect to our 4G mobile network for browsing, streaming and downloading. Call BT. If you like a post, or want to say thanks for a. To check your mobile signal status, use the EE coverage and network checker. Options. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. You can easily connect the hub yourself. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. . In certain situations, the start of your broadband service may not occur. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. Ask the BT Community. Pay monthly phones; Pay as you go phones; Apple. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. That is where your problem started. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. They have no clue about my order until I called them on 15/06. BT Total broadband. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Get 3 months free broadband. I'm afraid only our telephone agents can look into broadband related queries. Have. We'll call in 2 days with an update (no phone call) - x15 at least. Re: Activating TNT sports on BT. Download the My BT app >. Order 13th Auguest for a line install and act. Ok, ofcourse no broadband next day call " sorry our system shows Yo. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. I was recently told that fibre is now available in my area. We ordered the BT infinity 1 package. Sounds very odd, e. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. I waited a few days and still not. A master socket is the main socket for the phone line in your home, not an extension socket. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. com & Community; Broadband. .